Ryan Singel, a blogger for Wired, threw down the gauntlet on Friday calling for an open alternative to Facebook. Two days earlier Thomas Baekdal, of Baekdal.com, wrote a passionate analysis of why the now overly-complicated Facebook is doomed.
As Facebook's service gets more complicated and their privacy transgressions more bold, more people are beginning to wonder if they'd be better off with something different.
The growing anger should be no surprise as Facebook's business model is fundamentally at odds with its social function.
Here's why. Facebook hosts the world's largest social network. And the word host is key here. Good hosts create a warm, welcoming, and safe space for guests. Hosts must be trusted for guests to visit.
Likewise, Facebook can't last if its business model is based on exploiting guests' personal information and treasured relationships.
So what kind of network can be trusted?
Simple - one owned, managed, and governed by citizens for the benefit of citizens. In fact, I believe this is the only kind of social network that can be trusted. Let's call these civic networks. I believe the term "social networks" is forever tainted by Facebook's abuses. Below is an idea of what we need now.
Next generation civic networks:
1. Should be engaged in a perpetual campaign to improve the quality of life on the ground. Must be rooted in local communities unified by a common vision that everyone can work toward. They must create a narrative that is open for users to dialog with that guides action and gives purpose.
Example:
"This organization is founded for the purpose of uniting all of the organizations with the community...in order to promote the welfare of all residents...regardless of race, color, or creed, so that they may all have the opportunity to find health, happiness and security through the democratic way of life."
-Saul Alinsky on the formation of the Back of the Yards Council
2. Must help individuals self-assess, self-author their lives, fully express their passions in the community, and become leaders in the field of their choice, however obscure. The network should give users the opportunity to:
- Know their strengths and passions
- Help others according to strengths and passions
- Develop projects aligned with their beliefs, strenghts and passions
- Invite others to help them with their projects
- Become leaders by doing the above
3. Must cultivate moderators at each level of the network (inter-household, neighborhood, community) willing to promote, moderate, grow and manage the community.
4. Must offer a wide variety of services that enable citizens to self-organize to meet their needs. To get a critical mass of participation at the local level, civic networks will have to offer a wide range of services. Like Facebook, the civic network will be a platform for applications. The only difference is that civic applications are focused on increasing quality of life rather wasting users time.
5. Must create a culture of cooperation through such things as:
- Personal profiles that inventory an individuals skills, talents, experience, knowledge, goals, and projects and invite collaboration
- Create norms for cooperation, trust, and social connections through soft (culture-based) and hard (software-based) methods
6. Cooperation must follow a developmental path from simple, easy, low trust collaborations like exchanging information to more complex, more difficult, higher trust activities like cooperative childcare, artistic collaborations, and asset sharing.
7. Must make visible human and physical assets of the network. An asset map better allows users and the community to mobilize resources to achieve goals.
8. Must connect individuals and organizations in the network in a system of explicit interdependence and mutual benefit. This means that every entity knows not only what they will get but how the community will benefit as a whole by participating. Ideally, each entity gets something they desperately need.
9. Must show immediate benefit to individuals and institutions while working toward larger long-term benefits.
10. Must make it a meaningful infinite game. The network must measure and reward individual and network progress toward vision with intrinsic rewards making everyone feel a part of a larger story of ongoing success with no limit on the rewards.
11. Must make it a fun finite game. The network must create constructive competitions rewarding those who contribute the most to the network with time limits, scorekeeping, and extrinsic rewards (that hopefully feedback into the community, no ipod contests!).
12. Must give back any profits to the community in a systematic, predictable, and transparent manner. The recipients of donations must be democratically determined by a disinterested third party (i.e.community foundation or community development corporation) or by members.
13. Must give every member a chance to become a leader, steward or evangelists for the network and systematically cultivate leadership so there is a stable pipeline of talent. Then connect the leaders.
14. The progress of the network must be reported on regularly to create a positive feedback loop. News flow must emphasize success stories, report on progress toward vision, profile network role models, how tos, report on network assets, and demonstrate the power of cooperation.
15. The service must shape a socially constructive identity for users to dialog with. Users must be given a role to play out in a story told by the interplay between system and user. The system must activate the heroic archetype in users.
16. The brand of the network must be a user-supported call to action. The brand must be inclusive, co-created, and experiential. The brand must have a civic architecture.
17. Must have a charter detailing the norms of the network, norms which help ensure fidelity to the purpose of the network.
18. Real, open, and owned identity. The network must incorporate trust systems that verify identity. Must support open ID (portable profiles). Users' personal and usage data must be controlled by users. Only users can determine the privacy policy.
19. Users rule, literally. The network must be user owned, managed, and governed by users for the benefit of users in a completely transparent manner.
20. Quality over quantity. The goal of the network is to cultivate leadership in members, not just get members at any cost. While consumer culture creates consumers, this system creates citizens. The way to create citizens is to create quality leadership development experiences, experiences that are life-changing. For instance, the opportunity to co-manage a babysitting coop organized online could be a life-transforming leadership development experience.
What would you add to this list? Any takers?
Teaser image courtesy of luc legay.
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Comments
Thanks Paul. I agree.
And your tech focused comment reminds me of the relationship between APIs and the business model.
Stable cooperative ownership would not only create a trusted environment for users but also developers.
I'm thinking about how Twitter is starting to compete with its developers. Or doing something that's pissing off developers. You probably know more about it than I.
The point is that if you develop a platform that you want people to develop on, you should give them a long if not infinite shadow the future. You shouldn't invite people to develop and then pull the rug from under them.
The lopsided need to grow revenues and profits fosters all types of behavior that is bad for business in the long run. I think these are the forces at work in the case of Facebook (user side) and Twitter (developer side).
You mention what I consider to be one of the most alarming things about Facebook's latest privacy-policy updates: a network that has been built on ensuring the privacy of its users--to as granular a level as the users would like--has completely undermined that core value not it has reached market dominance. This shows a stunning level of disrespect for Facebook's users on the company's part, and makes me incredibly wary of the moves the company will make in the future. Not to mention that they have made retaining previous privacy settings as frustrating and confusing a process as is possible without completely removing the settings--when software engineers express confusion in the settings of a service, as they have in regard to Facebook on the twit.tv network in the past week, the lay user doesn't have a chance of figuring these settings out.
The greatest challenge to the model you propose would be ensuring that the cooperative remains be a innovative market-leader in the way that Facebook and Twitter have proven to be. Some have attempted a more open, community-minded social network, but have failed to keep up with the innovations of a Facebook, lacking the competitive drive. Perhaps the Wordpress model would be useful to consider here: a for-profit service and a free open-source distribution, developed simultaneously, that are completely cross-compatible.
Well said Paul. Here's an infographic that makes the same point visually:
http://www.allfacebook.com/2010/05/infographic-the-history-of-facebooks-...
When you actually see the progression, it demonstrates that Facebook built a lively commons, then worked pretty quickly to almost completely enclose it.
And like you, I fear we'll see more of the same.
This is an interesting take: http://theharmonyguy.com/2010/05/10/dont-simply-build-a-more-open-facebo...
See esp. points 4 and 7.
Jeremy Adam Smith
www.jeremyadamsmith.com
We agree. GoToGuy.com is in stealth mode working on a solution. It ain't easy!!
Gone Rogue for sure! Privacy has been booted out the door and advertising is becoming a dominant medium overlayed on the primary ways people are sharing information and ideas with each other.
I'd point to the locally-global Transition Network as the type of civic-social network that is described here. The real work of the Transition Network is done in local groups that can connect up globally for best practices and general networking. Check out:
http://transitionnetwork.org
http://transitionus.org
There's also WiserEarth . It's a non-profit social network with a positive environmental & social focus. Some versions of their network software have been licensed as open source, but it's not open development: http://wiserearth.org
The transition network seems like the most sensible and on target movement. It addresses reality in a very common sense, practical way with a lot of empathy for how people are feeling for the condition of the world.
Neal,
I agree that Facebook has abused it's privilege and I also like most of your ideas. The problem I have is where's the business model? Or to put it another way -- how much would you be willing to pay for a service like this?
Kim, great question. The idea here is that the network serves civil society instead of business. Roughly 9% of US workers are employed by a nonprofit. The US nonprofit sector is large, with nearly $300 billion in donations annually. Nonprofits, governments, and politicians all need to connect with citizens for many reasons.
And they pay to connect with citizens just like businesses do. I know of two small, but stable online social networks that derive 80% of their revenue from nonprofit advertising. And nonprofits spend hundreds of millions of dollars a year on advertising for advocacy campaigns, fundraisers, membership drives, and programs.
And on the user side, there would be applications just like Facebook. But instead of time wasters like Farmville, you have useful stuff like application for baby sitting coops, meal sharing programs, and maybe something that helps you make political decisions. And users could pay a nominal fee for these or there could be some sort of freeium model. This has already been worked out, it's just a matter of translating this into the civic sector.
And you may be asking, how would you finance the startup? You could organize the network as a coop where users fund and own the system. The network would be financed with fairly small investments from many individuals.
This is not get rich quick territory nor would it be a slam dunk, but I'm confident more than adequate civic financing and earned income support could be found in the civic sector.
Easy to post a manifesto. Much harder to go out and build it. Call me when it is built.
Easy to post a comment on a blog. Much harder to get off your ass and contribute something positive. Call us when you're able to do that.
I'm looking to build a public system that can work on top of an open, distributed identity storage system... One that lets you do stat. analysis on your own data or compare/compete against others. Neal, if you know of anyone interested, I'm at: http://galapag.us/ Currently working on prototype, but need to be more than a one-man team.
Hi Ben, cool idea. There's two communities that you might connect with to find partners:
-The identity community, I always go here to see what's happening in the space: http://www.identitywoman.net/
-then the personal metrics community, which I don't know much about. I do know that there's some startup activity in Silicon Valley around personal metrics with the success of Mint.com, the personal finance site. One friend has started this: http://www.goalmafia.com
And, in general, I would just start a regular meetup to build community around your interest where you live now.
Wish I could be more helpful.
Neal
Netention is a tool for describing one's current life situation (“is”), and potential future situations (“will be”) – as linked data objects. A semantic description of a human life can be considered to consist of a set of declarations representing aspects about which one is concerned or interested about.
Netention is a system for describing objects, thoughts, places, concepts, time, etc... Users create descriptions of their life situation that consist of statements about the state in which something presently is, AND statements about the desired or anticipated state in which you would like it to become (incl. ranges of acceptable values).
Netention works at the basic thought level, to elicit descriptions of "something" that you're thinking about. Whether it describes a dream (something that you would like to happen), an object, or hypothetical object, it can be fully described and re-described. So a hypothetical (desired) object can become an actual object, or an abstract concept can become an actual future event, etc. Fluid and flexible. The system can then connect your descriptions to others - these are called links and are basically equivalent to web page hyperlinks. but these links are useful because they are suggestions of how you can "achieve" the implied desired state of something - whether you want to sell something, whether you want to participate in something, whether you want others to participate in something, whether you want someone to donate something to you for free, etc...
Help! I feel the pain. My little babysitting coop site is a true civic network that is re-inventing the idea of neighborhood. The supportive interaction enabled by this site is creating new community institutions that are self governing and self sustaining. The testimonials are very rich and compelling. There really is a magic synergy that happens...it is worthy of a masters thesis..
Your invited to gather experts apply the 20 rules to babysittingcoop.com with my members...This is a great place to test your theory. And I have an interesting plan for spin-offs that have similar potential...
Babysittingcoop.com
A simpler approach is to continue using Facebook - BUT - just directly control who can read your postings (including Facebook).
A free FireFox Plugin from CloakGuard let's you encrypt your Facebook posting with your own private Keyword. Only people you've shared your Keyword with can then read that Facebook posting. It's available from www.cloakguard.com and from Mozilla at https://addons.mozilla.org/en-US/firefox/addon/194385/
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Great post, Neal. One thing I would add is open API's that ensure that everything users put into the service, they can easily pull out--re-purpose, syndicate, export and archive. One of the most frustrating things about Facebook is that they are more than happy for you to syndicate all of your content and online activity into the service, but make it very difficult, and in many cases impossible, to syndicate your Facebook content and activity out of the service.